Live.TV-Studio Interview from the Communication World 2011 in München with Michel van Dorp, VP Channel Sales & Alliances, Artifical Solutions.
Michel van Dorp has more than 20 years experience in software industry, of which 10 specifically focused on customer interactions. After 2 years running the professional services and operations within Artificial Solutions he now develops business with channels and alliances, who can use the Teneo Platform (R) themselves to implement Natural Language Interaction capabilities for mobile apps/devices and online interaction channels (web, mail, etc.). Before joining Artificial Solutions, Michel held sales & professional services management positions at Genesys Telecommunications Laboratories and Progress Software Europe B.V.
The topic of the interview is "Applying NLI – Empowering the Ecosystem".
In the talk with Oliver Foitzik the following points are discussed, e.g.
• NLI – natural language interaction
• NLI enables interactive applications
• Difference between speech recognition and natural language interaction
• Opportunities for app stores and app developers
• Business models
• The future of mobile apps – driven by NLI
and so on.
=> Direct link to video interview